Frequently Asked Questions

Complete guide to US passport and visa photo requirements. Learn about size, background, glasses policy, and common passport photo mistakes.

Frequently Asked Questions

How does FastPass Photo work?

Simply upload a selfie, and our AI technology automatically adjusts your photo to meet all official US passport and visa requirements. We handle the background, lighting, sizing, and positioning - you just need to provide a clear photo!

Will my photo be accepted?

Yes! Our AI ensures your photo meets all official US passport and visa photo requirements. Final acceptance depends on submitting a photo that accurately represents your current appearance and follows the guidelines provided.

Where can I print my photos?

You can print your files at any photo service like CVS, Walgreens, Walmart, or Target. Simply upload the provided 4x6 template and order a glossy print.

What is your refund policy?

We want you to be completely satisfied with your photo. If your photo isn't accepted for online submission, we recommend trying to crop in slightly closer and submitting again. If you're still having trouble, please reach out to us at fastpassphotollc@gmail.com. If we can't find a solution that works for you, we will provide a full 100% refund on your purchase.

Can I smile in my passport photo?

Yes, you can smile in your passport photo. Just make sure your eyes are open and your mouth is closed in your photo.

Do I need a new passport if my appearance changed?

Only if your appearance has significantly changed. Minor changes like growing a beard, coloring your hair, or normal aging do not require a new passport. Major changes like significant facial surgery, many large piercings/tattoos, or significant weight loss/gain do require a new application.

Tips for taking a photo of a baby or toddler?

Lay your baby or toddler on a plain white or off-white sheet, or cover a car seat with a plain white sheet. Ensure there are no shadows on their face. It's okay if a baby's eyes are not entirely open; all other children must have their eyes open.

Where can I get my photo taken?

You can use our service (FastPass Photo) from the comfort of your home! Alternatively, you can go to an acceptance facility, a retail photo vendor (like CVS or Walgreens), or have a friend take your photo.